DELIVERY & RETURN

Due to the possibility of COVID-19 related, shipping may be delayed for 3-5 days. 

Our products are shipping from our factory in China, where they are massed produced by the amount of orders we receive. Then stored in our warehouse in both US and UK. 

For our custom kits, please allow 3-5 business days process time as these are very labor intensive and crafted only for you. 

Orders are shipping on business days only (Monday-Friday). We are not responsible for refunding the cost of shipping to due to postal service delays. 

International shipping is available. Shipping and handing times will vary by location. Please allow 10 – 30 business days for your international package to be delivered. 

United States  8-12 business days
Rest of the World  9-15 business days


PLEASE NOTE
* Customized products need 3-5+ business days to be processed. 
* After your payment is authorized and verified, it can still take up to two business days to process your order in our warehouses. 
*Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order. 
* Process time and shipping time may be longer due to any holiday. 

*Once an order is produced we cannot offer you a refound or cancellation

 

Shipping FAQ

What shipping provider do you use? 

You can expect to receive your package(s) through your local carrier UPS or FedEx once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier. 

Why is my tracking info not updating? 

Nothing to worry about, this is perfectly normal! When your order is in transit and moving between countries, tracking will be very slow to update (the packages are on shipping containers in the middle of the ocean!). 

I just placed an order, when will it ship?

Please allow 4 – 12 business days of processing and production time for your order to ship out.